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Copyright © 2021 Pepijn van der Laan.
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Mathew Dixon et. al. – The Effortless experience

Mathew Dixon et. al. – The Effortless experience

Don’t try to delight your customers, just make sure they don’t get annoyed; that is more cost effective.

A down-to-earth, data driven, perspective on customer service.

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Copyright © 2021 Pepijn van der Laan.
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